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Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts

Retailer Keeps Loss Prevention Low and Customer Satisfaction High with DigitalPersona Fingerprint Solution

Trusted partner for biometric identity verification solutions. (PRNewsFoto/DigitalPersona, Inc.)jwplayer.key="2kY/GKwZ2uQZmDlQ9VYArfZt2b4+KhHX3+DM4zisgtE=";REDWOOD CITY, Calif., May 21, 2014 /PRNewswire/ -- DigitalPersona, Inc., a trusted partner for biometric identity verification solutions, today announced that  New Look, a leading China fashion retailer, has selected a Point-of-Sale (POS) system enabled with DigitalPersona® fingerprint technology. After a successful trial at six of the retailer's stores in February 2014, New Look is set to expand their use of biometrics in 16 of its stores by the end of 2014 — with longer-range plans to equip 100 stores by 2017. The retailer initially selected biometric technology as an alternative to passwords for improving time and attendance accuracy, but found it also enhances loss prevention and customer service.

Each New Look store has two to four POS terminals depending on the store size, which are shared by the retailer's employees. In the past, the potential for employees to clock in for each other existed, increasing the risk of payroll fraud. Prior to adopting fingerprint biometrics, New Look implemented six-digit passwords to enhance security. However, passwords were cumbersome for employees to remember and had to be changed every 90 days to meet security standards. As a result, the IT department at New Look's UK-based headquarters saw an uptick in the number of calls to reset forgotten passwords.

New Look employees now use their fingerprints to clock in and log on to the POS terminals, providing a more secure alternative to passwords. In turn, store managers and deputy managers must use their fingerprints to approve returns, discounts and overrides.

"We have seen customer service levels improve because employees are more efficient since they no longer have to remember complex passwords," said Sky Shen, senior IT consultant at New Look. "Biometrics has helped us stay below our one percent loss prevention standard since fingerprints are also now used for management authorization of overrides."

Incorporating biometrics to confirm positive identity creates a business advantage for retailers, such as New Look, which hopes to attract more franchise owners and open more stores as part of its expansion plans in China. New Look China is also considering recommending deployment at their UK headquarters.  

"DigitalPersona's biometric solutions are assisting retailers worldwide in their efforts to reduce fraud, keep loss prevention rates low and improve customer service," said Richard Agostinelli, DigitalPersona president and CEO. "We're very pleased with the success that New Look, through their partnership with Cegid Group, has experienced with our technology and look forward to their continued growth."

See DigitalPersona at Retail Asia Expo in Cegid Group Booth #L35, June 10-12 in Hong Kong.

About DigitalPersona
DigitalPersona offers the world's broadest portfolio of biometrics-based identity verification solutions. Applications range from highly secure banking environments and complex government identity programs to point-of-sale retail systems. Our solutions verify the identity of more than 200 million authorized users worldwide and significantly reduce the risk of fraud, theft and unauthorized access. Offerings for end-users and system integrators include industry-specific software applications, complete SDKs and a full range of optical, silicon, touch, swipe and embedded readers.  For more information call +1 650.474.4000 or send an email to pr@digitalpersona.com.

© 2014 DigitalPersona, Inc. All rights reserved. DigitalPersona® is a trademark of DigitalPersona, Inc. registered in the United States and other countries. All other trademarks are the property of their respective owners. 

Logo - http://photos.prnewswire.com/prnh/20140515/88123

SOURCE DigitalPersona, Inc.

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IBM Receives Frost & Sullivan Customer Value Leadership Award for its Mobile Identity and Access Management Solutions

MOUNTAIN VIEW, Calif., May 20, 2014 /PRNewswire/ -- Based on its recent analysis of mobile authentication, Frost & Sullivan recognizes IBM with the 2014 Global Frost & Sullivan Award for Customer Value Leadership. Central to the company's success in generating value for customers is the integration of various mobile security, mobile identity, and access management solutions. IBM's strong value proposition with regards to the provisioning of context-based authentication for multiple mobile device types and mobile applications has also been instrumental to its success.

"When it comes to identity and access management, organizations often face a trade-off between improving security levels and delivering greater end-user convenience," said Frost & Sullivan Senior Industry Analyst Mario Fernandez. "IBM breaks the security/end-user convenience trade-off through its IBM Security Access Manager for Mobile appliance."

The IBM Security Access Manager for Mobile appliance's risk engine determines the risk of an end user's authentication attempt by comparing it with a historical behavior profile of that user, which contains information related to the volume, type and frequency of transactions; Internet protocol reputation; geographic location; and device fingerprinting. On ascertaining the risk, the appropriate authentication method is applied. While low-risk access attempts require simple authentication methods such as a password, high-risk access attempts might involve hardware or software one-time password tokens.

To determine the appropriate authentication method, the IBM Security Access Manager for Mobile risk engine also pays heed to the application or data that the end user wants to access. For instance, if an end user wants to access a business-critical application or confidential data, then they must use an authentication method with a high degree of irrefutability. Essentially then, security becomes context-based and organizations can establish—and seamlessly enforce—access management policies without introducing greater end-user inconvenience.

The value proposition of IBM's Security Access Manager for Mobile appliance is enhanced through the integration of other IBM products, including IBM Security Access Manager for Web, which adds content security capabilities to protect against attacks such as SQL injection and cross-site scripting. Likewise, IBM's Federated Identity Manager, which supports the Security Assertion Markup Language (SAML), WS-Federation and OpenID standard protocols, can enable federated single sign-on. This facilitates the integration of cloud services, such as Google Apps or Office 365, which also support the above-mentioned protocols.

In a bid to remain ahead of its competitors, IBM added two important security companies and their corresponding products to its portfolio in 2013—Trusteer and Fiberlink. The company has also drawn up a future-proof product roadmap that recognizes that biometric authentication methods and contactless technologies will play a prominent role in enabling mobile access.

"Already, IBM's scientists have developed an algorithm to determine biometric-based authentication risk scores and risk analysis that can be incorporated into IBM Security Access Manager for Mobile," said Fernandez.

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About IBM Security

IBM Security offers one of the most advanced and integrated portfolios of enterprise security products and services. The portfolio, supported by world-renowned IBM X-Force research and development, provides the security intelligence to help organizations protect their people, data, applications and infrastructure. IBM offers security solutions for identity and access management,  database security, application development, risk management, endpoint management, next-generation intrusion protection and more. IBM operates one of the world's broadest security research and development, and delivery organizations. IBM monitors 15 billion security events per day in more than 130 countries and holds more than 3,000 security patents. For more information on IBM security solutions, X-Force reports, and webinars, please visit: www.ibm.com/security.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: Start the discussion.

Contact:

Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: mireya.espinoza@frost.com

Jacqueline McCouat
P: + 44 7768 504084
E: jacqueline.mccouat@uk.ibm.com

SOURCE Frost & Sullivan

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Frost & Sullivan: ANZ Functional Beverages Market Offers Innovative Organic Products and New Flavours to Meet Customer Demands

SYDNEY, April 2, 2014 /PRNewswire/ -- Functional beverage manufacturers are acknowledging consumer demand for natural and organic beverages by investing in product innovation, new flavours, and the introduction of balanced nutrients and environment-friendly packages. The segments to benefit the most from this rising preference for organic beverages are sugar-free energy drinks and fortified fruit juices. The latter is especially popular in healthy diets due to its concentration of vitamins, minerals, and other beneficial micronutrients.

New analysis from Frost & Sullivan, Analysis of the Functional Beverage Market in Australia and New Zealand, finds that the market earned revenues of $1.6 billion in 2012 and estimates this to reach $2.3 billion in 2017. The study covers the product segments of sports drinks, energy drinks, enhanced bottle water, fortified fruit juices, functional soy beverages and others (ready-to-drink (RTD) tea, RTD coffee, and RTD vegetable juice). The energy drinks segment is expected to lead through the use of healthier ingredients. While Australia is projected to experience significant growth, New Zealand is likely to grow moderately.

However, there is widespread scepticism regarding the health claims made by functional beverage manufacturers, as the benefits of some ingredients are not scientifically validated.

"Many functional beverages use health ingredients whose safety and dosage levels have not been checked, while some beverages have higher levels of a certain ingredients that could have an adverse effect on health," said Frost & Sullivan Chemicals, Materials & Food Research Analyst Yaqin Liu.

Market participants are also wary of the rising competition from private labels, as their competitive pricing strategy is causing price sensitivity among consumers. Further, margins are shrinking due to the escalating operating costs incurred on ingredients, labour and land.

Beverage manufacturers can attempt to widen their margins by improving the productivity of the plant, and reduce ingredient costs by nurturing alliances to obtain materials from all over the world. They can further increase sales by educating consumers about the specific functions and benefits of their beverages.

"Clearly, product innovation is vital to thrive in this market. Participants will gain a definite edge by establishing a strong pipeline to constantly introduce products and flavours," noted Liu. "Additionally, effective marketing campaigns, distributions channels, and pricing strategies will go a long way in boosting the market's prospects."

If you are interested in more information on this research, please send an email to Donna Jeremiah, Corporate Communications, at djeremiah@frost.com, with your full name, company name, job title, telephone number, company email address, company website, city, state and country.

Analysis of the Functional Beverage Market in Australia and New Zealand is part of the Food and Beverage Ingredients (http://www.food.frost.com) Growth Partnership Service program. Frost & Sullivan's related research services include: Strategic Growth and Emerging Export Opportunities in the Australian and New Zealand Dairy Sector, Strategic Analysis of the Global Omega-3 Pharmaceutical Market, Opportunity Assessment for Gluten-free Products Market in India, and Food and Agriculture Global Growth Trends Review. All research services included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation. The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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Analysis of the Functional Beverage Market in Australia and New Zealand
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Contact:
Donna Jeremiah
Corporate Communications – Asia Pacific
P: +61 (02) 8247 8927
F: +61 (02) 9252 8066
E: djeremiah@frost.com

http://www.frost.com

SOURCE Frost & Sullivan

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